Army Welfare Worker (AWW) – Ministry of Defence Full Time

Full Job Description

This is a rewarding opportunity to work at the heart of the British Army, supporting the well-being of serving personnel and their families. As an Army Welfare Worker, you will play a vital role in providing confidential specialist welfare support while receiving structured training towards a professionally recognised Level 5 qualification. This role combines meaningful frontline work with long-term career development within the Ministry of Defence.

As an AWW, you will assist serving members and their families by offering a discreet and professional support service. This encompasses the entire range of challenges that may impact Service Personnel; these consist of (but are not limited to) relationship problems, separation, domestic violence, safeguarding, grief, and loss.

AWS aims to enhance the resilience of individuals and families by directly working with, collaborating with pertinent civilian and MOD providers, and engaging with the Chain of Command to optimise the operational efficiency of service members.

Key Responsibilities

• Work closely with the relevant civilian agencies to promote collaboration and ensure information is shared in line with established policy.

• Prepare Welfare Recommendation reports for the Produce Specialist when needed, or when requested by Units, making sure they comply with AGAI 81 guidelines.

• Provide high-quality Specialist Welfare (SW) casework support to eligible Service Members and their families.

• Act as a Placement Mentor for trainee AWWs when required, making sure to complete any relevant training beforehand.

• Provide advice and support on welfare matters to the Chain of Command, including attending relevant meetings and delivering briefings or presentations as needed.

• Work in line with recognised best practice guidance issued by relevant professional bodies, applying it consistently in day-to-day responsibilities.

• Take part in regular professional supervision with your assigned supervisor, in line with AWS policy, and engage fully in the process to support your ongoing development.

• Represent the MOD at Child Protection conferences and other multi-agency meetings—both internal and external—as arranged in coordination with senior SW staff.

In all of the situations outlined above, you are expected to act in line with relevant MOD policies and procedures, follow AWS Standard Operating Instructions (SOI), and uphold the Army Code of Confidentiality at all times.

Benefits

• 6 days of special leave each year for volunteering.

• Enhanced parental and adoption leave to support your family.

• Access to a confidential Employee Assistance Programme (EAP) for practical and emotional support.

• Flexible and alternative working patterns are available for many roles.

• Support for personal growth and professional skill development.

• Generous annual leave starting at 25 days. This increases by one day each year up to 30 days after five years of service.

Essential Skills

The perfect candidate for this job will be very motivated. They need to be confident to work in a tough place that helps people. The perfect candidate will show that they are very good at understanding people and can handle things by themselves. The perfect candidate will also make choices at work. The perfect candidate needs to be able to do all these things to be successful in this role.

This job needs you to work closely with the Chain of Command and get along with different agencies. You have to be very careful about what you say and do because you will see and hear things that’re private. The Chain of Command and these agencies are counting on you to keep things secret. You have to follow the rules that the organisation and the law say you must follow to keep everything.

Salary & Pension

In addition to your annual salary of £30,740, the Ministry of Defence contributes £8,905 towards your membership in the Civil Service Defined Benefit Pension Scheme. Explore more job listings on our website.