Data Integrity Manager – Compliance & Fraud Prevention Full Time

Full Job Description

We’re looking for an experienced and people-focused leader to take ownership of our Data Integrity function and guide a high-performing team in a fast-moving compliance environment. This role is ideal for someone who enjoys balancing operational delivery with coaching others, thrives on accountability, and takes pride in ensuring data accuracy, regulatory compliance, and service excellence across the organisation.

You will manage our data integrity protocols, ensuring Cifas databases are kept to a high standard while addressing consumer inquiries, complaints, and DSARs swiftly and fully in line with legal and organizational standards. By making the best use of resources and balancing workloads effectively, you’ll help ensure we meet our service levels and deliver confidently against our compliance risk framework.

Responsibilities

The successful candidate will be responsible for:

• Supervising and managing the Data Integrity team, providing feedback and support to drive maximum performance.

• Monitoring performance metrics and MI, and reporting trends to senior leadership.

• Ensuring all complaints and DSARs are handled  accurately and within legislative timeframes.

• Serving as the main escalation point for complex issues, resolving or escalating as needed.

• Working with colleagues to implement changes that enhance efficiency and data accuracy.

• Maintaining strong working relationships with internal and external partners, ensuring clear communication.

• Leading the development and delivery of training and guidance on data integrity, compliance and best practice, maintaining a structured programme.

Skills & Knowledge

To be successful in this role, you will have:

• Strong problem-solving skills, ability to stay calm under pressure, navigate challenges effectively and deliver to deadlines.

• Proficient in Microsoft Excel, Outlook and Teams.

• Ideally educated to A level standard (or equivalent), with relevant previous work experience.

• Excellent communication and interpersonal skills, empathy and a clear understanding of how decisions impact colleagues and stakeholders.

• Previous experience working for a Cifas member.

• Self-motivated, resilient and focused on continuous improvement, always looking for smarter ways of working.

• Able to motivate and develop teams while maintaining high standards and driving ongoing improvement.

Benefits

• $65000-$70000 salary per year

• Excellent pension package available through salary sacrifice.

• Remote working, with around two days per month spent in the London office.

• Wellbeing hub access, offering a range of online exercise classes, meditation guides, sleep stories and yoga sessions.

• Generous annual leave allowance in addition to bank holidays.

• Opportunities for both personal and professional growth.

• Wellbeing hub access with resources to various online exercise content, meditation guides, sleep stories and yoga.

About Cifas

Cifas is the UK’s leading service for preventing fraud, running the country’s largest database of known fraudulent activity. Our members come from all kinds of industries and share information across sectors to help cut down on fraud and financial crime. As a not-for-profit, all our energy goes into supporting this mission, rather than generating profits for shareholders.

Fraud is a serious and growing threat in the UK, and our work to protect businesses, the public, and the wider economy has never been more important. That’s why we’re committed to innovating and developing new services and tools that will make a real difference in how we—and our members—fight fraud. Explore our website for further job listings.