National Museum Of Royal Navy Team Member Jobs Part Time

Full Job Description

We are looking for a team member for National Museum of Royal Navy. This role offers the chance to be part of an inspiring environment that connects the Navy to the Nation through powerful stories, iconic vessels, and the people behind them. If you enjoy engaging with the public, take pride in delivering excellent service, and want to contribute to a meaningful cultural mission, this opportunity offers a rewarding way to do just that.

This Is a Great Opportunity to Join the Team

We’re seeking a confident person who enjoys working in a front of house environment and feels comfortable combining great conversations with clear sales outcomes. You’ll be part of a high performing team,  engaging visitors in a unique and inspiring heritage setting.

In addition to delivering friendly, assured, and interactive customer service, you will maintain a strong sales emphasis, proactively advocating for Gift Aid and guidebooks while striving to meet weekly conversion goals. These targets are an important part of the role and are approached in a supportive, positive way, helping to enhance the visitor journey while maximising income. You’ll also have the opportunity to earn commission on every guidebook sold.

Reporting to the Operations Manager, this varied and rewarding role is vital in generating the income that allows the Museum to fulfil its charitable objectives and continue preserving and sharing the story of Naval Aviation.

What You Can Bring

• Excellent communication abilities coupled with a true pleasure in interacting with individuals, addressing concerns, and successfully finalizing sales in a courteous and professional manner.

• Experience in a customer-facing role; with retail or sales experience highly desirable.

• Basic understanding of Health & Safety and Security requirements, with a willingness to learn and develop further.

• A natural ability to spot sales opportunities, combined with the motivation, resilience, and confidence to meet and exceed targets.

• A positive, proactive attitude with pride in delivering outstanding service every day.

What We Offer

• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.

• 25 days of annual leave (plus bank holidays) prorated for part-time workers, increasing to 30 days of annual leave (plus bank holidays) after 5 years of service, prorated for part-time workers, with the possibility to buy extra annual leave.

• Free admission to other national museums and attractions within the reciprocal agreement.

• Enhanced maternity/adoption and paternity pay.

• Discounts at our shops and cafes.

• Free and discounted tickets for family and friends.

• Paid reservist leave.

Interview & Application Process

We aim for your success in demonstrating your skills and experiences, so if you receive an interview invitation, we will provide our interview questions in advance. For an informal chat about the role or to ask any questions, please reach out to Anna-Marie Taylor, Operations Manager, at 01935 842600 or email fleetairarm.enquiries@nmrn.org.uk

All candidates should submit their applications through https://jobs.nmrn.org.uk/ by midnight on Monday, 9th February. Group interviews will take place at the Fleet Air Arm Museum in Yeovilton during the week starting Monday, February 23, 2026, with successful applicants expected to begin training in March, with specific dates to be announced.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the recruitment team for Royal Navy for support.