Remote Customer Service / Administrator – Trade Prices Direct Full Time NEW

Full Job Description

Trade Prices Direct is seeking a Customer Service/Administrator to join its growing remote team. This full-time position offers the opportunity to support customer interactions, manage administrative tasks, and contribute to smooth business operations while working from home at a collaborative, fast-growing company.

Trade Prices Direct is a growing window and door installation company serving customers across the United Kingdom. As our business continues to expand nationwide, we remain focused on delivering excellent customer service and ensuring every customer has a smooth, positive experience—from their first inquiry through installation.

To support our continued growth, we’re looking for a proactive and organised Customer Service / Administrator to join our remote team. This role plays an important part in keeping our daily operations running efficiently while helping us maintain the high level of service our customers expect.

Responsibilities

• Oversee scheduling and appointments as needed.

• Compile reports and provide administrative support to the management team.

• Work together with the sales team, surveyors, and installers to offer an exceptional customer experience.

• Handle any customer complaints or problems and forward them to ensure timely resolution.

• Offer assistance with the order process and coordinate across departments to ensure seamless order fulfillment.

• Update and maintain customer records, ensuring that all information is correctly logged in our CRM system.

• Handle and respond to customer inquiries via phone, email, and live chat, providing accurate information and assistance.

Requirements

• Strong organizational skills with a keen eye for detail, helping you stay on top of tasks and responsibilities.

• Confidence in communicating clearly and professionally, both in writing and in conversation.

• The ability to manage multiple tasks at once while prioritizing your time effectively.

• Experience working in customer service or administrative roles in a professional environment.

• Comfortable using everyday workplace tools such as CRM systems and the Microsoft Office Suite.

• A practical, customer-focused approach to problem-solving and handling challenges.

Benefits

• Enjoy the flexibility of working completely from home, allowing for a better work–life balance.

• Access to ongoing training and development opportunities to help you grow in your role.

• A supportive pension plan to help you plan for your future.

• A generous leave package so you can take time off when you need it.

About This Role

The role of Customer Service/Administrator is critical to ensuring customers are served to the highest standard. When working in a remote environment, it is essential to possess excellent communication and organisational skills, as well as the ability to work independently.

At Trade Prices Direct, we believe that our team is the heart of our success. As a Customer Service/Administrator, you’ll have the chance to make a real impact by helping customers feel valued and supported at every step. You’ll also get to collaborate with a friendly, driven team that encourages learning and growth, giving you opportunities to develop your skills while contributing to the company’s ongoing expansion across the UK.

This role offers an excellent opportunity to work with cross-functional teams, including sales, installation, and management, to ensure customers are served promptly and accurately. This role is ideal for people who enjoy assisting customers and keeping administrative processes in order. Explore our website for further job listings.