Remote Ezra Care Advisor – Healthcare Operations Full Time

Full Job Description

Join Ezra as a Care Advisor and play a vital role in delivering a seamless and impactful healthcare experience. In this fully remote position, you will act as the operational backbone of the organization, ensuring members smoothly navigate their screening journey while contributing to process improvements and innovation in early cancer detection.

As an Ezra Care Advisor, you will be the backbone of the operation, providing a seamless member experience. This role is largely backend, operationally focused, with customer-facing aspects that are concerned with the execution of the myriad of detailed tasks necessary to move the Ezra screening process along efficiently. You will be the key contributor to the development of the Ezra product, as well as the primary point of contact for the Ezra member.

Responsibilities

• Contribute to product development by identifying opportunities for enhancement and challenges encountered during daily operations.
• Collaborate with the clinical team to guarantee smooth handoffs.
• Be the liaison for any site-related challenges that may arise to ensure that they are resolved efficiently.
• Proactively reach out to members to obtain any outstanding medical information before their scheduled appointment.
• Be the primary point of contact for Ezra members in case they have any challenges throughout their member journey.
• Always look for opportunities to remove human processes and improve operational efficiency.
• Operational coverage for US time zones; manage time-sensitive member/site requests during after-hours.
• Document best practices for efficient execution.
• Thoroughly understand Ezra’s standard operating processes to guarantee high-quality service delivery.
• Carry out and manage all backend operational activities that are needed to efficiently move members through the Ezra process.

Qualifications

• 1-5 years of experience in a customer service and operations environment
• Healthcare Background: A medical environment is a plus.
• Bachelor’s Degree or Higher
• Technical Proficiency: Comfortable working with technology and the ability to quickly adapt to new systems and processes.
• Operational Excellence: Strong process management and execution skills with the ability to efficiently and accurately execute complex multi-step processes.
• Service Excellence: Strong client service and communication chops. Proven capability to make and maintain strong client connections.
• Technical Proficiency: Comfortable with technology and able to snappily learn new systems and processes. Capability to identify specialized issues and contribute to product development conversations.
• Healthcare Background: Familiarity with a medical environment is a plus.

Benefits

• Base Compensation Range: £50,000 – £70,000
• Comprehensive health, dental, and vision coverage for you and your family.
• A flexible work environment.
• Wellness programs.
• Competitive vacation policy.
• A culture that encourages learning and self-improvement.
• Team off-sites.

About us

At Ezra, our mission is to make early cancer detection accessible to everyone. Our AI-powered MRI can screen for cancer across up to 13 organs and is available at more than 100 imaging centers in more than 30 cities across the US. We believe in empowering people to take charge of their health, and we offer Ezra as a direct-to-consumer service. Members visit a partner imaging center for their MRI and receive their AI-powered results from an Ezra Medical Provider within 7-10 days. If you’d like to see other roles we’re currently hiring for, you can find more details on our website.