Systems and Support Engineer – Industrial Technology Solutions Full Time

Full Job Description

We’re looking for a Systems and Support Engineer to join our specialist engineering team, working with cutting-edge industrial technology solutions. This full-time, permanent role gives you hands-on experience with real-world systems across the oil, gas, and petrochemical sectors. You’ll have the chance to grow your technical skills while collaborating with experienced engineers. If you’re passionate about technology, enjoy solving complex problems, and care about delivering excellent customer support, this role offers stability along with real opportunities for long-term career development.

We are a leading global provider of tank gauging, terminal automation, and stock management solutions for bulk liquid storage and handling. As part of the Endress+Hauser group, we collaborate to create innovative software, hardware, and service solutions for the oil, gas, and petrochemical industries.

We pride ourselves on maintaining the highest quality standards and see every conversation as a chance to learn and improve. Our customers are at the heart of everything we do, with technology supporting clients around the world—including over 80 in the UK. While we focus on digital transformation and innovation, we always keep the human element at the centre of everything we design.

Resposibilities

• Provide hands-on technical support across installations, configuration, commissioning, and validation, working closely with our Engineering teams to troubleshoot and resolve both hardware and software issues.

• Deliver reliable maintenance, system improvements, and day-to-day troubleshooting to ensure equipment and processes continue running smoothly.

• Manage customer enquiries from start to finish — responding promptly, acting on feedback, and escalating issues where needed to maintain a consistently high level of customer satisfaction.

• Offer internal technical guidance and contribute to training initiatives, while maintaining close collaboration with the Endress + Hauser Maulburg Support Department.

• Take part in a 24/7 on-call support rota and provide internal IT and technical assistance whenever required.

• Travel occasionally to client sites, including overnight stays, to provide on-site support when necessary.

Skills

• Strong logical and analytical thinking with a methodical, disciplined, and detail-oriented approach.

• Comfortable working independently or collaboratively as part of a team.

• Proficient in Microsoft Office and other essential business tools.

• Flexible and adaptable, ready to respond to changing business priorities and customer needs.

• Enthusiastic about continuous improvement and ongoing professional development.

• Hold a full driver’s licence for travel and on-site responsibilities.

Benefits

• Enjoy a comprehensive health & wellbeing programme designed to support both your physical and mental health.

• Access private medical insurance and life insurance for peace of mind.

• Take advantage of flexitime to balance work and personal commitments.

• Benefit from a company pension plan to help secure your future.

• Make your commute easier with free parking or join the cycle to work scheme for a greener, healthier way to get to the office.

Qualifications

You should have a CompTIA A+ or a similar qualification, or solid hands-on experience in a relevant role. Experience supporting systems in process control, measurement, manufacturing, or industrial environments is essential, including troubleshooting complex hardware and software issues. You’ll also have experience managing small projects from start to finish, a good understanding of current and emerging technologies in systems support, and strong communication skills combined with commercial awareness.

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